Innovation Log

September 15, 2026

• Offer guests Hopper’s Cancel for Any Reason protection before checkout in Booking Engine to reduce hesitation without needing to change your own policies; available globally. 
• Sell retailing offers with a room booking as Retailing goes live in our new, in-context Booking Engine, helping more hotels make the shift to new Booking Engine while delivering a leading commerce experience. Retailing allows you to sell goods, services, policies, and experiences, delivering a personalized experience that differentiates your brand and keeps guests coming back.
• With SynXis CRS, you can control margins across channels with ease. Set and manage commission margins across multiple properties and distribution channels in one place, saving time and giving you greater control over OTA and partner management.

• Easily manage taxes and fees in the SynXis CRS with automated assignment of new rate plans to taxes, reducing repetitive setup, and saving time. Streamline rate plan management in SynXis CRS. Consolidate multiple rate plans into one by assigning price offsets at the company profile level. 

• Simplify payment method management across multiple properties by automatically applying chain-level configurations in SynXis CRS where appropriate. This enhancement reduces administrative overhead, minimizes configuration errors, and helps ensure consistency while supporting property-specific operational needs.

• Give hotel teams real-time visibility into orders and fulfillment with an interactive Retailing Fulfillment Dashboard, improving operational control and delivery of Retailing offers. This creates a single operational view of retail activity, improving execution across hotel teams.  

• Save time with new Gift Card reconciliation statements that simplify the month-end close between the corporate office and hotels. Clear property attribution by campaign, redemption user, and storefront to reduce manual matching. 

• Respond faster and never miss a guest interaction with new enhancements to Concierge for Booking, including faster, more scalable email responses in Email Automation, improved Booking Agent notifications to ensure no guest conversations are missed, extended GA4 integration in the web widget for deeper engagement tracking, and Voice Connect updates with more voice options and better tone control.

May 11, 2026

Give chains more control over distribution. Chain administrators can now define exactly which channels are eligible when assigning group blocks—helping prevent errors and ensure the right inventory is available in the right places.

We’ve enhanced Company Profile pages for chains and hotels to make navigation and management more intuitive:

• Easier access to more related tasks—all in one place 
• Direct links to Direct Bill and Rates Assigned 
• Advanced search with full functionality 
• Remembers the last level you used (Hotel or Chain)

More flexibility in how reservations are guaranteed and tracked. Bank transfer is now supported in the SynXis CRS as a dedicated payment and guarantee method for eligible reservations.

This enhancement allows hotels and chains to clearly identify reservations guaranteed via bank transfer, improving payment visibility and reconciliation for OTA bookings that remit funds offline. Bank Transfer is treated as an offline payment method and does not involve payment processing within SynXis.

Our teams are continuing to add functionality to the next evolution of Aven Hospitality Booking Engine. The May release includes:

• Room Upsell: Present upsell offers after the booking is completed to drive incremental revenue 
• Room Category View: Give travelers clearer choice and easier comparison 
• Side Panel View: More flexibility to offer a booking flow tailored to your property

For a full list of features in this release and additional details on the updates highlighted above, customers can refer to the official release notes. These are shared via email with all subscribed contacts and are also available directly within the Help section of your Aven Hospitality solutions. For users with access, release notes can also be found in Aven Hospitality Academy.

March 19, 2026

Save time with mass update assignments on the User Maintenance page in SynXis CRS Control Center. This enables hotels to update large volumes of user data, including password reset, status (active/inactive), and expiration date, in one simple update. 

Delight guests, boost conversion rate, and have lower processing fees by offering alternative payment methods via Aven Hospitality Payments. Even better? We’ll continue to increase the number of payment methods and payment processors throughout 2026.

Improve guest experience and increase conversion with frictionless online redemption for Gift Cards during checkout in Custom Booking Engine, including partial redemptions and refunds. This integrates cleanly with the SynXis CRS, ensuring reservations reflect transactions appropriately while maintaining your existing guarantee and payment policies.

Accelerate revenue at scale with new chain-level mass updates for Aven Hospitality Retailing, making it easy to mass-assign components like taxes and policies. This allows hotels to update product groups, product attributes, policies, and default taxes at scale, saving configuration time and getting live faster.

Manage Gift Card promotions more smoothly across your properties with a major update to Gift Cards’ campaign module, designed to give you more control and flexibility. We’ve introduced campaign seasons so you can manage multiple seasons in a single campaign

The next evolution of Aven Hospitality Booking Engine is just around the corner. It’s built on a powerful direct bookings orchestration layer that centralizes and modernizes every touchpoint of the guest journey. It sits in-context, a seamless booking experience embedded directly within your hotel’s website – eliminating redirects, preserving your brand experience, and reducing friction that leads to abandonment. The in-context shopping experience is currently being tested with early adopters. Meanwhile, our dev teams are working on building a more intuitive Booking Engine Designer that will give you greater control and flexibility to optimize your booking flows.

We know integration between SynXis CRS and Opera Cloud PMS via OHIP is important for many of your businesses, and we have developers hard at work coding to their new specs. This is a sizable effort, and it remains a top initiative for us. We look forward to sharing more in the coming months.

For a full list of features in this release and additional details on the updates highlighted above, customers can refer to the official release notes. These are shared via email with all subscribed contacts and are also available directly within the Help section of your Aven Hospitality solutions. For users with access, release notes can also be found in Aven Hospitality Academy.