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Turn conversations into bookings

Concierge for Booking helps guests discover, decide, and book with AI-powered assistance

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The AI-enabled commerce platform for the modern hotelier.

Unifying distribution, revenue, and marketing into one connected ecosystem.

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A chatbot being asked the prompt "@Aven Hospitality I'm going to New York and need a hotel, search for available options where I can stay"
Built for AI discovery

MCP-Enabled Platform

Stay visible, accurate, and in control as travel discovery evolves. Share rates, availability, and content across emerging AI and agentic channels.
Aven Hospitality MCP Enablement
Flow chart showing Distribution Manager connecting to a Central Reservation System with the button "Set rates & availability." The Central Reservation System then connects to Booking Engine, OTA Distribution, GDS Distribution, and Voice Agent
centralized commerce

SynXis Central Reservation System

Align distribution, pricing, and inventory to ensure accuracy, increase agility, and drive smarter decisions across every channel.
A checkout interface showing an Ocean View Room for $500.00 per night. Below the booking details is an 'Add to your booking' section featuring add-ons like a Spa and sauna package, Fine dining experience, and Coastal sunset cruise, with a cursor selecting the spa option.
intent-driven conversion

Booking Engine

Turn interest into confirmed stays with intuitive booking experiences that reduce drop-off, accelerate decisions, and build trust.

Lead with intelligence
A mockup of a hotel search results page. 'The Grand Hotel' is shown at the top with an 'Official Site' badge and a discounted price of $134.00, compared to a higher $160.00 price on Booking.com. A cursor is clicking the 'Visit Site' button for the official hotel listing.
expand your reach

Digital Marketing

Tap into new demand across channels, markets, and traveler segments while maintaining control over performance.
A schematic flow chart for creating a retail offer. At the top, a 'Create Offer: Airport Transfer' box connects to a 'Retailing' hub. This hub branches down to 'Hotel New York' (Fri–Sun only, $10 per day) and 'Hotel Miami' (Everyday, $15 per day), showing how offers are customized across locations.
unlock new revenue

Retailing

Turn the booking journey into a retail experience with personalized offers, upgrades, and add-ons that drive incremental revenue.
A Room Rates management interface showing a promotional rule for '15% off for stays over $300' in December. A toggle for 'All hotels' is being switched on, automatically applying this rate to a checklist of properties including The Grand Hotel, The Regency, and City View Hotel.
move at market speed

SynXis Central Reservation System

Adapt quickly to shifting demand and capture opportunities with flexible pricing, distribution, and inventory control.

Unlock growth
A UI mockup showing brand customization tools for a booking card. Floating menus labeled 'Customize look' and 'Customize fonts' allow for the selection of brand colors and typography to be applied to a 'King Suite' booking preview with a 'Book now' button.
build booking confidence

Booking Engine

Create seamless, branded booking experiences with transparent pricing, fast performance, and versatile booking paths.
A schematic illustrating a Voice Agent's workflow. A 'Hotel Receptionist' icon connects to a 'Voice Agent' window that accesses rates, inventory, and profile data. Below, a 'Select customer add-ons' menu shows options for Airport shuttle, On-site dining, Pet friendly, and Spa included.
simplify guest operations

Voice Agent

Automate workflows, streamline decision-making, and support teams with intelligent tools designed to improve service and scale efficiently.
Aven Hospitality Retailing
A 'You Might Also Like' carousel showing three personalized upsell cards: a Scenic Tour for $49.00, Breakfast for $12.00, and Early Check-In for $30.00. A cursor is hovering over the 'Select' button for the Scenic Tour option.
personalize every stay

Retailing

Deliver tailored offers and experiences that reflect traveler preferences and create more meaningful, high-value guest journeys.

Delight guests
SynXis is the world’s leading AI-enabled commerce platform, unifying distribution, revenue, and marketing into one connected ecosystem. Replace fragmented legacy tools with a single platform empowering hoteliers to grow faster, operate smarter, and deliver personalized guest experiences. Enabling next starts now.
SynXis Platform
  • Wyndham Hotels & Resorts
  • Hyatt
  • Navarino
  • Mandarin Oriental
  • Four Seasons
  • Leading Hotels of the World
  • Shangri-La Hotels and Resorts
  • Barceló Hotel Group
  • The Indian Hotels Company
  • Preferred Travel Group
  • Royalton Luxury Resorts
  • Sonesta Hotels Resorts & Cruises
  • Small Luxury Hotels

AI INNOVATION

Harness the power of AI
AI at Aven

Translate every data point into an opportunity to optimize, streamline and build loyalty with your guests.

Stay visible in AI discovery

Enable secure, real-time sharing of SynXis rates, availability, and content across AI agents through Model Context Protocol (MCP).

Personalize guest experiences

Anticipate guest preferences with Retailing, delivering intuitive, relevant offers that are designed to delight.

Leverage intelligence across channels

Capture key trip details from inbound emails to craft tailored offers, respond faster, and drive more bookings with AI-powered email automation.

Assist at every touchpoint

Reduce routine workload by delivering instant answers to common inquiries and personalized recommendations with Concierge for Booking.

CASE STUDY

Langham Hospitality Group
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"Concierge for Booking has improved our team's efficiency by handling first-level queries. Previously, staff spent valuable time answering routine questions about dining options and the pool. Now that repetitive work is automated, allowing them to focus on higher-level tasks. More complex queries are seamlessly routed to live agents, ensuring personalized service where it matters most. It's a clear win in terms of productivity and cost savings."

SVP, Strategy, Technology, and Innovation, Langham Hospitality Group

Langham Hospitality Group's solutions

Booking Engine

SynXis CRS

Retailing
35,000+
hotels use Aven's solutions
105M+
transactions processed annually
$15B+
hotel revenue generated through our Booking Engine anually

Explore what's possible

Discover how Aven Hospitality’s technology can help you accelerate growth, expand new hotel revenue streams, and deliver exceptional guest experiences.

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